These Terms of Service ("Terms") govern your use of the EZ Car Keyz website (ezkyz.com) and our mobile automotive locksmith services. By using our website or services, you agree to these Terms.
Services
EZ Car Keyz provides mobile automotive locksmith services including but not limited to: car key replacement, key fob programming, transponder key programming, vehicle lockout service, ignition repair and replacement, and related automotive lock and key services.
We operate in Ventura County (805 area) and San Diego County (619 area). Service availability depends on your location and our current schedule.
Pricing and Payment
All pricing is quoted before service begins. The price quoted on the phone is the price you pay.
Quotes are based on the vehicle information you provide. If the vehicle or situation differs from what was described, the price may be adjusted before work begins. You will be informed of any changes and must approve before we proceed.
We accept cash, credit cards, Venmo, and Zelle.
Payment is due upon completion of service.
We do not offer refunds on completed key programming services, as keys are cut and programmed specifically for your vehicle and cannot be reused.
Service Warranty
We stand behind our work. Our warranty covers:
Key cutting: If a key we cut does not mechanically operate your locks, we will recut or replace it at no charge.
Programming: If a key or fob we programmed stops communicating with your vehicle due to a programming error (not battery failure or physical damage), we will reprogram it at no charge within 30 days of service.
Parts: Key blanks and fobs are warranted against manufacturer defects for 30 days from date of service.
Warranty does not cover: physical damage, water damage, battery failure, or issues caused by modifications to the vehicle's electrical or security system after our service.
Customer Responsibilities
You must provide accurate vehicle information (year, make, model) when requesting a quote.
You must be the vehicle owner or have authorization from the owner to request locksmith services. We may ask for proof of ownership (registration, title, or ID matching the registration).
You must be present at the service location or designate someone to be present on your behalf.
Proof of Ownership
As a licensed locksmith (BSIS License LCO#6792), we are required to verify vehicle ownership before providing key services. We may request one or more of the following:
Vehicle registration
Vehicle title
Photo ID matching the registration
Insurance card showing the vehicle
If ownership cannot be verified, we reserve the right to decline service.
Cancellation Policy
You may cancel a service appointment at no charge before our technician departs for your location.
If our technician has already departed or arrived at your location, a trip fee may apply.
Limitation of Liability
EZ Car Keyz is not liable for:
Pre-existing vehicle conditions or damage not caused by our service
Delays caused by circumstances outside our control (traffic, weather, vehicle access issues)
Loss of use of the vehicle beyond the time required to complete the requested service
Indirect, incidental, or consequential damages arising from the use of our services
Our total liability for any claim related to our services shall not exceed the amount paid for the specific service in question.
Licensing and Credentials
EZ Car Keyz is a licensed locksmith business in the State of California:
BSIS Locksmith License: LCO#6792
NASTF Registered Vehicle Security Professional
BBB A+ Accredited Business
Website Use
The content on ezkyz.com is for informational purposes. While we strive for accuracy, pricing and availability may change without notice.
You may not reproduce, distribute, or use our website content without written permission.
We are not responsible for the content or privacy practices of third-party websites linked from our site.
Intellectual Property
All content on ezkyz.com, including text, images, videos, logos, and design, is the property of EZ Car Keyz and is protected by copyright and trademark laws. Our YouTube and TikTok video content is also our intellectual property.
Dispute Resolution
If you have a concern about our service, please contact us directly first. We are committed to resolving issues fairly and promptly. If a dispute cannot be resolved directly, it shall be governed by the laws of the State of California, with venue in Ventura County.
Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.
